Alexis Ffrench - Classic Soul Vol1. pre-sale FAQs
TICKET PRE-SALE INFORMATION
I WANT TO GET FIRST ACCESS TO THE ALEXIS FFRENCH UK TOUR – HOW DO I DO THIS?
You need to have pre-ordered the new album Classical Soul Vol.1 through the Official Music Store before 5:00pm BST on Wednesday 8th May.
Or
You need to register for access via the form hosted on the Official Music Store before 5:00pm BST on Wednesday 8th May 2024.
WHEN WILL I GET MY PRESALE LINK?
If you purchased an album, or registered via the form, you will receive an email from 5:30pm BST Wednesday 8th May 2024, containing your presale access link directing you to the presale and details of the tour.
WHEN DOES THE PRESALE OPEN?
These emails invite you to purchase tickets in our exclusive presale window, running between 10:00am BST Thursday 9th May 2024 and 10:00am BST Friday 10th May 2024.
Presale access does not guarantee you tickets; it guarantees your eligibility to access the ticket presale before general release. Please note, due to high demand tickets are extremely limited.
HOW DOES THE LINK WORK?
Each link is only valid for Alexis Ffrench UK tour dates.
Please keep the email containing your presale link, ready for the presale.
HOW DO I REDEEM?
Simply follow the link provided in your email, which will take you to a designated presale page.
I'VE PRE-ORDERED THE ALBUM, BUT I HAVE NOT RECEIVED MY EMAIL LINK YET, WHY?
You should receive your code from 5:30PM BST Wednesday 8th May 2024, please check both your inbox and junk mail folders carefully to locate this email.
If you have not received this link, please contact: support@ceremonyofroses.com
The link, along with all the tour details will be sent to the email address that you used when making your album purchase.
I'VE ENTERED MY PRE-SALE LINK – BUT IT DOES NOT WORK. WHAT SHOULD I DO?
Presales don’t guarantee you to tickets, but they do give you the chance to book tickets earlier, with fewer people trying to book at the same time. If you are trying to find tickets and the result are "currently not available", that means the presale allocation has sold out.
I'VE ENTERED MY PRESALE LINK – BUT I’M HAVING ISSUES COMPLETING MY ORDER AT CHECKOUT. WHAT SHOULD I DO?
If you are experiencing an issue completing your order – please submit your enquiry here:
support@ceremonyofroses.com
The team will be closely monitoring this to answer promptly.
I’VE PRE-ORDERED THE ALBUM FROM ANOTHER RETAILER, WILL I STILL RECEIVE MY CODE?
In order to qualify for the ticket presale you need to order directly from the Official Music Store.
SHOULD YOU BE UNSUCCESSFUL IN SECURING TICKETS DURING THE PRESALE, FURTHER TICKETS WILL BE AVAILABLE IN THE GENERAL SALE WHICH OPENS AT 10:00am BST FRIDAY 10th MAY 2024. GOOD LUCK!